Your privacy is very important to us. You have placed your trust in us by using On Hand products and services, and we appreciate that trust. Therefore, we are committed to protecting any personal data you provide to us.
What type of personal information do we collect?
Information necessary to use the On Hand application: We request the following personal information about you when you use the OnHand App. This information is necessary for the optimal performance of our services. Without it, we may not be able to provide you with all requested services and products.
Account Information: When you create an On Hand account, we ask for certain information such as your full name and phone number.
Communication with On Hand and Other Members: When you communicate with On Hand or other Members, we collect information about your communications and any information you choose to provide us.
Other information:
You may choose to provide us with information when you fill out a form, perform a search, update or add information to your OnHand account, respond to surveys, post to social media pages, participate in promotions, or use other features of the OnHand App. hand.
How do we use the information we collect?
We use the information collected about you for various purposes. Your personal data may be used in the following ways:
Order: First, we use your personal data to complete and manage your orders via our App.
Customer Service: Your personal data will help our customer service team to quickly respond to any question or inquiry you may have regarding your order.
Account Facilities: On Hand users can create a user account on our app. We use the information you provide to us to manage that account, allowing you to enjoy many services.
Marketing Activities: We use your information for marketing activities. These activities include:
Communicate with you: There may be other times when we contact you, including by phone, text message or email – which method we choose depends on the contact information you previously shared with us. We also process communications that you send to us. There could be a number of reasons for this, including:
To improve our services: We also use personal data for analytics purposes. This is part of our mission to improve our services and enhance your user experience, but may also be used for testing purposes, troubleshooting, and improving the functionality and quality of our online services. The main goal here is to improve and customize our online application to your needs, making our application more user friendly.
Provide a Trustworthy and Secure Service: In order to create a trustworthy environment for you, your fellow Users, and Hosts, we may use Personal Data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including authenticating users and book reservations. For these purposes, we may have to stop some orders or put the order on hold until we have completed our evaluation.
Legal Purposes: Finally, in some cases, we may need to use your information to handle and resolve legal disputes, and to verify and comply with regulatory rules.
Providing your personal data to On Hand is voluntary. However, depending on the type of service you want to use, we may only be able to provide you with that service if certain personal data is collected. For example, we cannot process an order if we do not collect your name and contact details.
Share your information:
If approved, we share your information, including personal information, with business partners and other entities. The purpose of sharing and disclosure of your personal data to be shared will be described at the time of consent.
How does On Hand secure and protect your personal data?
We put in place appropriate procedures to prevent unauthorized access to and misuse of personal data.
We use appropriate business systems and procedures to protect the personal data you provide to us. We also use security measures and technical restrictions to access and use personal data on our servers. Only authorized employees are allowed to access personal data while they are on the job.
We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining your online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise if necessary to allow us to conduct our business, including detecting and preventing fraud or other illegal activities. All personal data held by us will be subject to this privacy statement. If you have a question, please contact us using the contact details provided below.
Google Maps:
Portions of the On Hand application may use Google Maps, including the Google Maps link. Use of Google Maps is subject to the Google Maps Use Policy and the Google Privacy Policy.
Link to other websites
Our application may contain links to other websites of interest. However, once you leave our app via a link or similar, you will be subject to that site's policy. We do not control the policy or terms of that website and you should check their policy before continuing to use the website.
Changes to our Privacy Policy:
Any changes we may make to our Privacy Policy in the future will be posted on this page, so we advise you to check this page regularly to keep abreast of any changes.
Do you have a question or inquiry?
If you have a question, inquiry or comment regarding this privacy policy, please contact us via email at support@onhand.sd or call customer service at the short number 3506 inside Sudan and the international number 00249119333366